I was wondering if any of you on here have experience with shipping audits for late deliveries? I ship a good amount of packages a day, and I read an article saying that if your packages are late with certain couriers you're entitled to refunds.

I guess it's because certain couriers offer a policy with a money back guarantee for late deliveries of your package?

Either way, does anyone know anything else about this or could point me into the right direction of a company that they know works?

Thank you.